Serrala is seeking a Scaled Customer Success Manager to oversee a large portfolio of SMB and Mid-Market customers through a data-driven engagement model. You will design health scoring, Early Warning System, and scalable playbooks as the product line undergoes a major re- engineering.You’ll own migration, retention, and expansion across cloud and on-premise environments. You will lead critical communications, drive renewal readiness, and coordinate with cross-functional teams to ensure a better#J-18808-Ljbffr