Factorial HR is seeking a Quality Assurance Manager to lead the CX Quality team, shaping how we measure and scale quality across our Customer Experience org. You will audit, automate, calibrate, and drive improvements that translate into tangible operational and training impact.
You will manage a team of Quality Analysts across Account Management, Customer Support, Call Center, and Onboarding, reporting to the Head of Knowledge, Enablement & Quality.
#J-18808-Ljbffr
📌 CX QA Manager: Scale AutoQA & AI Audit Program - Barcelona, Cataluña, Spain
🏢 Factorial Hr
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.