Account Support Manager This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.

Hewlett Packard

Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Be responsible for cost of delivery and total customer experience Monitor the vigente service level vs.

Use proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment, and to present to the customer the added value of proactive services Know the IT environment of the customer from an end to end point of view in order to facilitate customers' business targets within the boundaries of the support contract Conduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts Support the customer in problem/escalation management Identify upselling opportunities, support growth, profitability and account retention Work closely with Sales and Pursuit teams supporting cross BU strategies and solutions Be involved in Pre-sales,



Post-sales and Renewal activities in order to provide services and account management inputs Maintain strong understanding of the customer IT environment, vertical industry trends and relevant market Communicate with customer on an ongoing basis on all aspects of service support Understand standard procedures of Project Management and Change Management Able to build and manage a cross cultural, cross tower and cross business team.

Native

Spanish and fluent English is required. HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development Services Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

📌 Account Support Manager (Madrid)
🏢 Hewlett Packard Enterprise
📍 Madrid