At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together. We are looking for a skilled Application Support Specialist to ensure the reliable operation of our core banking systems through effective incident management and application support.

YOUR CHALLENGEProvide end-user and platform support for ServiceNow, including incident/request handling, troubleshooting access and workflow issues, and ensuring timely resolution in line with SLAs. Maintain system stability by monitoring tickets, coordinating with technical teams, and supporting users with guidance on ServiceNow processes and best practices. Ensuring the operation of core banking applications in respect to application management (2nd level support)Processing of incident tickets generated by monitoring systems and the local service desk within SLAsPerforming coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholdersTakeover of periodical on-call duty (weekly 7x24)Administration of change requests, for application related process fulfillmentParticipation in periodic releases on weekendsEngage in projects relating to operational aspects for existing or newly integrated applicationsRoutine data cleansing of the systemsProcess optimization and automation of repetitive tasks including handover to L1 (Control Center)Keep application operation documentation (knowledge database)



up to dateYOUR PROFILEServiceNow platform support and administration expertise, including Agent Workspace and ITSM/CSM processes such as Incident, Problem, Change and Knowledge Management (ServiceNow System Administrator certification is an advantage)Experience with ServiceNow root-cause analysis, workflow configuration and automation, platform monitoring, troubleshooting, and maintaining operational documentation and knowledge articles.

Completed IT training (Degree in Computer Science or other IT related certification)At least 2 years of professional experience in application supportGood Unix know-how (shell scripting is an advantage)Knowledge of Windows OS at server levelKnowledge of database, AWA, Splunk, Dynatrace. ITIL Foundation certificationIdeally, experience in banking with a knowledge of financial productsProcess-oriented and analytical approachEnthusiastic team player with strong communication skillsHighly motivated, and proactive, with an eagerness to learn and take on new conceptsGood written and spoken EnglishWhy join Julius Baer? Committed to your successWhether nurturing young talent with our renowned apprentice scheme, enabling ambitious university graduates to put theory into practice with our Graduate Programme, or providing first-class opportunities for experienced professionals, we look after our employees.

We believe in continuous learning as a company and as individuals, which is why we put a focus on the health and well-being of our employees and offer adaptable working options, a wide array of benefits, and extensive career development programmes.

📌 Application Support Specialist + ServiceNow Support - 2nd Level Support 100% (f-m/d) (Madrid)
🏢 Bank Julius Bär u0026 Co.
📍 Madrid