New opening: Banking Customer Service Agent in Madrid, Spain, for Basque speakers.

You will support banking customers with accuracy, discretion and a friendly approach.

You will be supporting a well-known company in the banking sector.

Key Responsibilities:

- Protect customer data at every step
- Keep careful records of every interaction
- Answer customer questions about accounts, cards and payments
- Resolve issues accurately and in line with procedures

Requirements:

- Fluent Basque, written and spoken
- Spanish at upper-intermediate (B2) level or above
- High school education (Bachillerato) or equivalent; banking customer service experience is valued
- The selection includes a short video and a written test in the required language
- Team player who is open to feedback
- Customer-focused,



patient and solution-oriented

Working Conditions:

- Work model: On-Site
- Schedule: Afternoon – 15:00–22:00
- Paid training: 25 days
- Start date: 2 November 2026
- Full-time contract

Salary & Benefits:

- Salary: €1,409.98 gross per month, plus a €129.27 gross monthly language allowance
- Sunday shifts paid an extra €1.92 gross per hour
- 38.5 hours per week

Location:

Open to candidates already living in or near Madrid.

This is one of several openings we are recruiting for - ask us what else might fit.

Applications are open now - apply below to get the conversation started.

📌 Banking Customer Service Agent - Basque Speaker | Madrid, Spain
🏢 Cross Border Talents
📍 Madrid