Customer Service ManagerZaragoza, AR, ES – Full time on site.

Descripción del puestoLead the regional Customer Service team, driving priorities, performance and people development.

Ensure SLA, efficiency and customer satisfaction targets aligned with business priorities.

Serve as the main contact for Commercial teams and customers, ensuring effective communication and issue resolution.

Oversee customer portfolio management, including orders, deliveries, stock monitoring and replenishment.

Foster cross-functional collaboration with Supply Planning, Logistics and Commercial teams. Align customer requirements with production constraints, stock availability and delivery performance. Monitor customer stock, forecasts and VMI processes, ensuring timely adjustments and safety stock updates.

Lead service improvement projects, including VMI, SLA compliance, service optimisation and efficiency initiatives.

Drive analyses and action plans on service issues, stock deviations, complaints, transport constraints and planning improvements.

Ensure master data quality and system maintenance for the assigned region.

Track and report operational KPIs,



leading corrective actions when needed.

Académico/otras formacionesUniversity Degree in Supply Chain, Logistics, Engineering, Business Administration, Economics or equivalent.

Experiencia5-8 years of experience in Customer Service, Supply Chain, Logistics or a similar position within an industrial/manufacturing environment. Experiencia laboral: Customer Service.

Tipo de empleado: Regular.

Habilidades lingüísticasHigh written and spoken Spanish and English (C1).¿Por qué elegirnos?

Al unirte al Grupo Saica, eliges más que un trabajo: eliges una carrera con propósito que se alinea con tus valores. Compañeros comprometidos para construir un futuro sostenible, haciendo una contribución significativa a nuestro mundo.

El Grupo

Saica está comprometido con la Prevención de Riesgos Laborales de sus trabajadores y empresas colaboradoras, el Medio Ambiente, la Calidad de sus productos y servicios y la Igualdad de Oportunidades entre hombres y mujeres. En nuestro trabajo buscamos el equilibrio entre la vida cualificado y personal.

📌 Customer Service Manager at Groupe SAICA (Zaragoza)
🏢 Groupe
📍 Zaragoza