Through insights drawn from living and working in the world's harshest environments, the company has developed a long list of first-to-market innovations, including the first supple waterproof fabrics nearly 150 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, made with LIFA® Stay Dry technology, the patented H2FlowTM temperature regulating system, and the revolutionary lighter, warmer LIFALOFTTM insulation. Building on Helly Hansen's proprietary HELLY TECH® waterproof/breathable system, the technical outdoor brand has most recently introduced the award-winning LIFA INFINITY PROTM - the company's most innovative waterproof/breathable technology to date.

Helly

Hansen is a leader in technical sailing and performance ski apparel, as well as premium workwear. We are looking for a Customer Operations Representative to join our South European Customer Operations team, supporting our Spanish wholesale and B2B customers. In this role, you will play a key part in managing the end-to-end order lifecycle, coordinating deliveries, and supporting after-sales processes.

You will work closely with Sales, Logistics,



and Finance to ensure an excellent customer experience and contribute to the continued growth of one of Norway's most internationally recognized consumer brands.

Key Responsibilities Customer Service & Service Excellence Deliver first-class customer service to Spanish wholesale and B2B customers Contribute to continuous improvement initiatives and the Service Excellence strategy Support and follow up on order entry to ensure accuracy and completeness Verify pricing, discounts, and commercial terms according to seasonal deadlines Support the monthly forecasting process and follow up on shipping targets for the Spanish market Contribute to a strong team culture through collaboration, knowledge sharing, and back-up support Participate in local or general projects when required Experience in customer service, customer operations, or order management role ERP experience is an advantage Native Spanish and fluent English (main working language) French or Italian is a plus Opportunities to grow and develop within Customer Operations and the wider organization An exciting phase of growth within a strong international brand Application is ONLY accepted in the portal (due to personal data protection rules) and not later than 30th September 2026.

📌 Customer Support Specialist Italian & Spanish (Cataluña)
🏢 Helly Hansen
📍 Cataluña