Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are the Customer Success team at Amex GBT dedicated to delivering exceptional service and support to our most valued clients. Our team manages complex event portfolios, ensuring seamless execution from planning through post-event analysis. Working with us means being part of a dynamic, collaborative environment where your Cvent expertise directly impacts client satisfaction and business growth.

We value proactive problem-solving, attention to detail, and the ability to build strong relationships with key stakeholders.

What You'll Do on a Typical DayServe as the primary point of contact, managing daily client interactions, inquiries, and requests in a client-facing roleProvide high-level support and troubleshooting for Cvent-related tasks, ensuring smooth platform functionality and user experienceAssist client with event setup, registration configuration, and attendee management within CventAttend weekly meetings with the client to review progress, address concerns, and align on upcoming event initiativesTrack and manage the client accounts receivable, including debt follow-up and payment reconciliationPrepare comprehensive reports and summaries for BusinessReviews, highlighting key metrics and performance insightsWhat We're Looking ForAdvanced knowledge of Cvent platform, including event setup, registration, reporting,



and attendee management functionalitiesProven experience in a client-facing role with strong communication and relationship management skillsDemonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environmentStrong analytical skills with experience in financial tracking and accounts receivable managementProactive problem-solver with excellent attention to detail and commitment to delivering exceptional customer serviceExperience preparing reports and presenting insights to senior stakeholdersLocationMadrid, Spain#TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.Adaptable benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

📌 Cvent Specialist (Madrid)
🏢 Travelhrportal
📍 Madrid