Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. Headquartered in Berlin, Germany.

Delivery

Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Real-Time Operations keeps Glovo’s deliveries moving: when an order stalls, a courier stops, or a store goes quiet, RTO is what notices and acts.

Your mission is to find what is actually causing those failures and then build the thing that fixes them — the analysis and the automation, not one handed to someone else to build. You will work at the intersection of operations analytics, AI agent quality and automation engineering, on problems that are genuinely unsolved. Own operational analyses end to end — take an ambiguous problem, find the real driver rather than the most visible symptom, and turn it into a decision about where to focus.

Build and run the automations that come out of that analysis: real-time detection, the action it triggers, the monitoring that proves it still works, and the documentation someone else can operate it from.



Work on the systems around our AI voice and chat agents across fourteen markets — automated conversation audits, the loop that turns an unanswered question into a knowledge base update, and the evaluation that says whether a prompt change helped or hurt.

Design and read the experiments behind what we ship: choose the unit of randomisation, pick the metric that reflects the real outcome, and report the result honestly, including when it says the thing does not work. Advanced SQL — window functions, CTEs, joining across large event and transactional tables, and the habit of checking what a column really contains before building on it. Good written and verbal English.

Most of your stakeholders are operations people, not analysts. Python (pandas or equivalent), experiment analysis, BigQuery, n8n or similar orchestration, Google Apps Script, Looker, voice or chat AI agent platforms such as ElevenLabs, and a background in last-mile delivery, marketplaces or logistics. What you achieve matters and how you achieve it defines us.

Together, they move the business forward and deliver great experiences. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.

📌 Data Analyst I Courier Rto Global Hq (Cataluña)
🏢 Glovo Group
📍 Cataluña