The opportunity Lead Run Operations and Application Managed Services for Hitachi Energy's ERP Platform, ensuring stable day-to-day operations, effective second-level support and timely resolution of incidents, problems and minor changes. The role provides Hitachi Energy ownership and orchestration of service delivery while a significant share of operational execution is performed by strategic service providers.

Lead Run

Operations and Application Managed Services for Hitachi Energy's ERP Platform, ensuring stable day-to-day operations, effective second-level support and timely resolution of incidents, problems and minor changes. The role provides Hitachi Energy ownership and orchestration of service delivery while a significant share of operational execution is performed by strategic service providers. Own end-to-end service delivery and Application Managed Services (AMS) for the ERP Platform.

Ensure stable ERP operations, effective support, and delivery against agreed service levels and KPIs. Lead, develop, and coach the ERP Platform Service Delivery team. Manage and govern external service providers, ensuring high service quality and operational performance.

Oversee incident, problem, and service request management across the ERP application landscape.



Monitor service performance, drive root-cause analysis, and implement continuous service improvements. Own delivery of minor operational enhancements and changes within the defined Run scope.

Ensure effective collaboration with Infrastructure, Security, Release Management, and other technology teams. 10+ years of experience in large global corporations. ~10+ years in managing third party providers on general scale. ~8+ years of professional experience in enterprise application operations, AMS and ERP service delivery. ~ Strong understanding of incidents, problems, change and service management practices. ~ Proven leadership and experience managing operational service teams. ~ Ability to manage service performance, operational risks, escalations and continuous improvement. ~ Strong business stakeholder management and communication skills. We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth.

Flexible work options Benefits that support your financial security

📌 Erp Platform Service Delivery Manager (Madrid)
🏢 Hitachi Energy
📍 Madrid