At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

The Field

Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.

Reporting directly to the Field Service Manager this role is responsible for: Install, service, upgrade, configure, test, and maintain hardware, embedded software, and business applications at customer sites. Diagnose and resolve technical issues, perform preventative maintenance, and ensure the reliable operation of equipment and controls. Train customers on the proper operation and maintenance of equipment, providing clear communication and updates throughout service activities.

Manage service tools, replacement parts inventory,



and technical documentation while maintaining accurate records and customer satisfaction. Travel frequently to customer locations (up to 100%), collaborate with customers to identify technical solutions, and maintain a valid driver's license with a clean driving record. Shipping/Accounting/Tracking Software High School Diploma/GED (or equivalent experience) and 1+ years of customer service experience; 1-3+ years of electrical/mechanical installation, troubleshooting, and repair experience, with the ability to diagnose and repair equipment ranging from base-level to advanced systems. with or without accommodation, within OSHA guidelines) and mentor/train junior technicians.

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access integral opportunities for growth through our 24/7 online learning platform. Access our complimentary employee assistance program for mental health support. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement.

Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

📌 Field Technician - Remote (La Mancha)
🏢 Quadient
📍 La Mancha