Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions. ? Ready to take your career to sunny Madrid? ☀️ We’re looking for a Customer Service Agent to assist our French clients who have taken out our insurance plans. You’ll help customers with questions, claims, and service updates — always ensuring the best possible experience ?✨ ? Responsiblities ?Answer incoming calls and emails from customers, partners, and suppliers. ?Provide advice, guidance, and solutions for customer queries and incidents. ?Keep customers informed about coverage, claim status, and resolutions. ?️Make follow-up calls on claims and collections. ?Apply cross-selling and retention techniques where applicable. ?Record all relevant data accurately in our systems. ? Skills & Abilities Customer-oriented and empathetic ? Excellent communication (verbal & written)



Results-driven and proactive ? Strong problem-solving and analytical skills Active listening and adaptability Tolerance to stress and perseverance ? ✅ Requirements ?️ Fluent in French (both mandatory), knowledge of English and Spanish is a plus ??1 year in customer service preferred ? Strong communicator – verbal & written ? Basic computer skills (MS Office) ? Detail-oriented, adaptable & stress-resistant ? Great listener, problem-solver & multitasker ?Customer-first attitude ? Education & Technical Skills Secondary Education ? Telephone excellence ☎️ Complaint handling and customer communication ? Active listening and computer literacy ?? ? What we offer ? 100% remote or hybrid setup (if you live in Madrid) ? Competitive salary + performance bonuses ?️ Meal vouchers ? 26 + 7 vacation days per year ? All equipment provided (laptop, headset, HDMI/USB adapter) ? Private health insurance after 1 year ? Ongoing training and wellbeing activities ?️ Free employee policy + support programs ? Location 100% Remote (or hybrid if based in Madrid) #remote #customerservice #madrid #french

📌 French Remote Customer Service Agent in Madrid
🏢 Recruit4Work
📍 Madrid