Experteer Overview

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In this role you will define and lead the Sales Hub strategy to grow merchant success from onboarding to first sale and early GMV. You’ll align multiple squads and functions around a shared product vision, building a reusable merchant‑success system. You’ll balance AI-driven guidance with practical product decisions to drive measurable merchant and business outcomes. The role offers high impact across Shopify-first pilots and future channel reuse, with clear ownership and leadership influence.

Compensaciones / Ventajas

- Define and evolve Sales Hub strategy and end-to-end merchant-success ownership
- Set North Star, KPI tree, and segment-based journey design for Shopify and beyond
- Research and analyze merchant progress and friction, map journeys, identify high-leverage interventions
- Continuously reprioritize initiatives, balancing short-term gains with long-term capability buildup
- Shape AI-driven experiences: personalized onboarding, next-best-action, and proactive interventions
- Collaborate with Engineering, Data, and AI to ensure feasible, scalable, and outcome-driven AI initiatives
- Translate strategy into phased initiatives with clear outcomes,



dependencies, and decision gates
- Establish data-driven decision making with funnels, cohorts, and instrumentation
- Link product investments to GMV, retention, and LTV, clarifying opportunity costs
- Partner with senior leadership and mentor Product Managers to disseminate frameworks across the org

Responsabilidades

- Extensive PM experience in high-growth SaaS, marketplace, e-commerce, or platform businesses
- Strong analytics and commercial judgment connecting product decisions to GMV, revenue, or retention
- Ability to operate in ambiguous spaces, think in systems, and lead cross-functional xugodme alignment
- Strong technical fluency to partner with Engineering, Data, and AI teams
- Proven mentoring experience for other Product Managers
- Experience with activation, onboarding, retention, growth loops, and experimentation
- A plus: background with Shopify, Etsy, TikTok Shop, or similar merchant ecosystems

Requisitos principales

- Remote work option
- Flexible working hours
- Private health insurance
- Wellbeing days off
- Birthday/celebration day off
- Mentorship and internal meetups

Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

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