About the company Biorce is a pioneering Healthtech company dedicated to revolutionizing drug development through the power of AI. Our team comprises seasoned clinical research professionals, data scientists, and AI experts, working collaboratively to bridge the gap between cutting-edge technology and real-world clinical needs. With an unwavering commitment to revolutionize healthcare, we envision a world where all patients benefit from accelerated and cost-effective access to treatments.

We are looking for a Service Desk Specialist to support the day-to-day IT operations of a rapidly growing organization. This role is ideal for someone early in their career who is eager to learn, highly organized, and motivated to improve how internal IT services are delivered. You will be the first point of contact for internal IT requests, supporting employees across onboarding, offboarding, access management, and general technical issues.

Beyond traditional service desk responsibilities, this role places strong emphasis on documentation, process improvement, and automation, with the goal of reducing manual work and improving the employee experience as the company scales. Act as the primary point of contact for internal IT requests, incidents, and service inquiries. Support and administer Google Workspace, including user accounts, groups, permissions, and basic security settings.

Administer and support Atlassian tools (Jira, Confluence), including user access, licensing, and basic configuration.





Support

Apple macOS environments, including device setup, troubleshooting, and user assistance. Track, manage, and optimize software licensing across tools and platforms. Document IT procedures, runbooks, and FAQs to improve self-service and knowledge sharing.

Collaborate with IT, Security, and Operations teams to continuously improve internal IT processes. Ensure a high level of responsiveness, professionalism, and customer service for all internal users. 5+ years of experience in a service desk, IT support, or helpdesk role. ~ Basic hands-on experience with Google Workspace administration. ~ Familiarity with Atlassian tools such as Jira and Confluence. ~ Experience supporting macOS users and common desktop applications. ~ Curiosity and motivation to learn automation, scripting, and modern IT operations. ~ Exposure to MDM solutions for macOS. Bash, Python, or workflow tools).

Interest in IT operations, security, or systems administration as a career path. Opportunity to work on transformative healthcare technology projects with general impact. Comprehensive private health coverage to ensure your physical and mental well-being.

Company-sponsored gym membership to support your fitness goals. Hybrid work model offering flexibility to balance your professional and personal life. Coffee, tea, beverages, and snacks to keep you fueled throughout the day.

Our office is pet-friendly!

📌 It Service Desk Specialist - Barcelona (Cataluña)
🏢 Biorce
📍 Cataluña