We are an international technology services company founded in 1983 and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg.

What are we looking for?

An Run & Support Project Manager to join a stable international project, based in Madrid.

Responsibilities:

Run & Production Management

- Lead Run activities for ISF infrastructure, ensuring high availability and operational stability
- Supervise incident resolution (L1, L2, L3) and ensure SLA/SLO compliance
- Coordinate major incident management (MIM) and communication with stakeholders
- Drive root cause analysis (RCA) and implementation of corrective actions

Technical Evolution & Infrastructure Initiatives

- Lead technical evolution projects, including:
- Integration with enterprise security systems
- Infrastructure modernization and obsolescence management
- Optimization of performance, resilience, and maintainability
- Manage technical roadmap and prioritization of infrastructure initiatives

Security & Vulnerability Management

- Coordinate remediation of security vulnerabilities (EVS / IVS) across platforms
- Ensure compliance with security standards, audits, and internal policies
- Drive coordination between security teams and technical teams to track and close risks

Change Management & Governance

- Validate risk, impact, dependencies, and rollback strategies
- Ensure compliance with IT governance frameworks and corporate procedures
- Coordinate complex changes across multi-country environments

CI/CD & DevOps Toolchain Infrastructure

- Coordinate infrastructure evolution of CI/CD toolchains and DevOps environments




- Ensure alignment between infrastructure and deployment pipelines
- Support automation and continuous delivery practices

Agile & Delivery Management

- Manage and track user stories and technical backlog in Agile environments
- Use tools such as JIRA and/or Octane for backlog management and delivery tracking
- Collaborate with Product Owners and squads to ensure alignment between business and technical priorities
- Participate in Agile ceremonies (planning, reviews, retrospectives)

Project Management & Governance

- Lead infrastructure-related initiatives following project lifecycle phases (initiation, planning, execution, monitoring, closure)
- Ensure adherence to governance processes, reporting, and decision bodies (e.g., Steering Committees)
- Provide structured reporting on risks, progress, and deliverables
- Manage stakeholders across IT, business, and security domains

Stakeholder & Multi-country Coordination

- Coordinate activities across multiple countries and teams
- Act as a bridge between operations, engineering, security, and business stakeholders
- Ensure strong communication and alignment at all levels

Requirements:

- Tools: JIRA, Octane, ServiceNow
- Infrastructure: Windows, Linux, Cloud environments
- Protocols: APIs, SFTP, CFT
- Security: mTLS, SAML, vulnerability remediation processes
- Methodologies: ITIL, Agile, DevOps

Work Model:

- Hibrid.
- Adaptable hours, Monday to Friday.

We offer:

Continuous training

Career plan tailored to employee preferences

Progression within the company

Flexible working hours

Hybrid work model

Language training (English, French, Spanish).

Salary: 40.000 - 50.000€

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📌 Run & Support Project Manager (Madrid)
🏢 remoteo
📍 Madrid