Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. We are currently seeking a People Operations Shared Service Specialist to join our dynamic team in Madrid, supporting our People Operations activities across France.
We are looking for someone with the right mindset above all, someone who is service-oriented, solutions-focused and proactive, with a genuine desire to anticipate the needs of People Managers and deliver a positive experience throughout the employee lifecycle.
In this role, you will provide first-level People Operations support and guidance to Department Heads, responding to queries relating to HR and payroll policies, procedures and programmes. Queries will be managed through a ticketing system according to priority, with complex or sensitive matters escalated to the People Operations Business Partner for France, where appropriate.
You will provide comprehensive administrative support across the employee lifecycle, from recruitment and pre-employment through to onboarding, employee changes and post-hire administration. Supporting the recruitment process and gathering feedback to help continuously improve the candidate and hiring manager experience.
Managing a range of HR administration through Workday, the ATS and other People & Culture systems and tools.




Providing general HR and payroll administration support.
You will work closely with Department Heads to ensure a smooth, engaging and positive onboarding experience for new colleagues.
Reviewing and validating required forms to ensure compliance and appropriate benefits setup.
Supporting new hire communications and announcements.
Performance Management
Support the administration and coordination of the performance management process, working closely with the People Operations Business Partner for France and the HRIS team.
HR Administration & Compliance
Maintain accurate and up-to-date employee records and HR documentation, ensuring compliance with legal requirements, RHG standards, processes and appropriate authorisation protocols.
Provide additional support across benefits administration, leave management and other People Operations activities as required.
Work closely with the People Operations Business Partner and the wider People Operations Shared Services team to deliver an efficient, consistent and high-quality service.
You will also contribute to continuous improvement initiatives, identifying opportunities to simplify processes,



improve the employee and manager experience and enhance the way People Operations services are delivered.
Previous experience in Human Resources, People Operations, personnel administration, training and development, or a similar role.
Experience within the hospitality or wider service industry is highly desirable.
Good understanding of HR and payroll processes, policies and best practices.
Experience using Workday, SmartRecruiters or similar HRIS/ATS platforms would be an advantage.
Good working knowledge of Microsoft Office applications.
Strong communication and customer service skills, with a proactive and solutions-focused approach.
Ability to manage multiple priorities, work to deadlines and adapt to a fast-paced and changing environment without compromising quality.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development, helping you reach your full potential.
We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Enjoy General & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

📌 People Operations Shared Service Specialist (Madrid)
🏢 Radisson Hotel Group
📍 Madrid