Software & Hardware Field Service Engineer

Ayer

Position Overview

We are seeking a Software & Hardware Field Service Engineer based in Spain with strong capabilities in software, hardware, and field technical service. This position will be responsible for the installation, commissioning, technical support, troubleshooting, and after-sales service of the company's medical devices across Europe, while also serving as a key technical interface between European customers/field teams and the R&D; team in China.

The role requires strong software development and troubleshooting capabilities, as well as a solid understanding of medical device hardware, electrical systems, motion control, communication interfaces, and system integration. The successful candidate should be capable of independently completing equipment installation, commissioning, and technical troubleshooting at customer sites.

As this position involves frequent communication with the China R&D; team and customers across Spain and other European markets, fluency in Chinese and English is required. Spanish language capability is preferred.

Key Responsibilities

1. Equipment Installation & Field Technical Support

- Responsible for the onsite installation, commissioning, acceptance, and technical support of the company's medical devices in Spain and other European countries.
- Independently complete software and hardware configuration, system testing, calibration,



and functional verification following equipment installation.
- Diagnose and resolve software, hardware, communication, and equipment operation issues occurring at customer sites.
- Provide remote and onsite after-sales technical support as required to ensure reliable operation of customer equipment.

2. Software Development & Maintenance

- Participate in the design, development, maintenance, and continuous improvement of medical device software on Windows/Linux platforms.
- Develop and maintain application software using C++, Qt/QML, and related technologies.
- Perform software troubleshooting, debugging, testing, and improvements based on field and customer feedback.
- Conduct unit testing, static code analysis, local builds, log analysis, and software troubleshooting.

3. Software & Hardware System Integration

- Lead or support system integration and debugging between medical device software and hardware.
- Understand and troubleshoot issues related to PLCs, motion control cards, CAN Bus, sensors, motors, and other equipment control modules.
- Identify whether field issues originate from software, hardware, electrical, communication, or mechanical systems, and coordinate with relevant teams to achieve timely resolution.
- Support the R&D; team with equipment upgrades, software version updates, and onsite validation.

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