Permanente

Flexible Work Arrangement
Madrid, Madrid, Spain
Full time
R75611
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment. This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care. Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow. This position is based in Madrid in Spain and follows a hybrid work arrangement, with a combination of office-based and remote work to cover Spain. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.

Primary Responsibilities

- Act as the primary point of contact for customers throughout the service and repair journey
- Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience
- Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
- Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up
- Support quality and compliance requirements in a highly regulated MedTech environment.
- Contribute to process improvements and continuous improvement initiatives
- Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day

Required Qualifications

- High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment
- Professional proficiency in English and Spanish, both written and verbal
- Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
- Experience working within established processes and procedures in an operational environment

Preferred Qualifications

- Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
- Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce




- Proficiency in an additional European language
- Experience managing customer escalations or complex customer inquiries
- Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities

Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Spain: 24,800.00 EUR - 37,200.00 EUR |
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a integral team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D; lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work.



Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will.
Build a better future, amplifying your impact on the causes that matter to you and the world
Grow a career reflective of your passion and abilities
Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

Job Description Summary

Are you passionate about delivering exceptional customer experiences and working in a dynamic international environment? Do you enjoy solving complex challenges, collaborating across teams, and making a real impact on patient care? We are looking for a Customer Service Coordinator to join our Iberia team and support our Pharmaceutical Diagnostics (PDx) business, including Contrast Media, Radiopharmaceuticals, PET products, and Contrast Media Injectors. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

- As a Customer Service Coordinator, you will be at the center of our operations, ensuring an outstanding experience for customers across Spain and Portugal.
- Acting as the primary point of contact for customers, distributors, suppliers, and internal stakeholders.
- Supporting the full lifecycle of customer orders, from order entry through delivery, invoicing, and revenue collection.
- Coordinating closely with manufacturing sites, logistics providers, commercial teams, and service organizations to ensure operational excellence.
- Managing purchase orders, contracts, service records, and customer data with a high level of accuracy.
- Supporting the installed base of contrast media injectors and associated products.
- Handling returns, complaints, invoice queries, credit notes, and other customer-facing activities with professionalism and efficiency.
- Creating reports, dashboards, and operational insights that support decision-making and business performance.
- Driving continuous improvement initiatives to enhance processes, service quality, and customer satisfaction.
- Building strong relationships across multiple functions and countries to deliver best-in-class customer support.

Why this role matters

Every order, every shipment, and every customer interaction contributes to helping healthcare professionals access critical diagnostic solutions. By joining our team, you will play an essential role in ensuring that hospitals, clinics, and healthcare providers receive the products and support they need to deliver better patient outcomes.

Qualifications and requirements

- Previous experience in Customer Service, Order Management, or a similar customer-facing operational role.
- Experience within the healthcare, pharmaceutical, medical device, or life sciences

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