About the Company

Our client, a large international logistics organisation, is looking for an experienced Freelance Scrum Master to support a Customer Care CRM squad as part of a major digital transformation programme.

About the Role

Freelance Scrum Master – CRM / Customer Care – Brussels 12 months+

Responsibilities

- Lead Scrum ceremonies across a two-week sprint cycle.
- Manage sprint and PI delivery, risks and impediments.
- Coordinate dependencies across CRM, IT, Data, Business and Operations teams.
- Support the Product Owner with backlog refinement, story readiness and capacity planning.
- Track velocity, burn-down and overall delivery progress.
- Drive continuous improvement across the squad.
- Provide clear delivery and risk reporting to stakeholders.

Qualifications

- 5+ years' Agile delivery experience with strong Scrum Master experience.

Required Skills

- Strong knowledge of Scrum and SAFe,



including PI Planning.
- Experience managing cross-team dependencies and delivery blockers.
- Strong stakeholder management and facilitation skills.
- Experience with Jira and Confluence.

Preferred Skills

- Microsoft Dynamics 365 / CRM experience is highly advantageous.
- Scrum or SAFe certification is a plus.
- Customer Care, Contact Centre or logistics experience is advantageous.

Pay range and compensation package

- Contract: Freelance
- Environment: Enterprise CRM / Digital Transformation
- Location: Belgium / Hybrid

To apply, please send an up-to-date CV and contact number to [email protected] or call +32 (0)3 318 82 30.

Please feel free to pass this advert on to other suitable candidates.

📌 Scrum master (freelance) (España)
🏢 Vivid Resourcing
📍 España