Overview You will be the face and voice of Deel for clients, building durable relationships and converting them into long-term revenue opportunities. You will serve as a trusted advisor on operational and product issues, while advocating for customers internally to drive expansion. The role involves handling a high volume of small spend accounts, identifying churn risks, and collaborating across teams to improve the customer experience. This position offers meaningful impact in a fast-paced, collaborative environment with global reach. Compensaciones / Incentivos * Stock grant opportunities * Remote work flexibility * WeWork access (optional) * Equal opportunity and inclusive culture * Competitive pay * Benefits and rewards adjusted by country Responsabilidades * Manage a high volume of small spend accounts in your market segment * Identify and flag risks that could lead to customer churn * Build and nurture client relationships,



uncovering pain points and growth opportunities * Be the voice of the customer by sharing product and operational feedback with internal stakeholders * Ensure high-quality day-to-day customer experience and timely response to requests * Drive adoption of Deel features to improve retention and satisfaction Requisitos principales * Minimum 2+ years of relevant, client-facing experience * Experience in fast-growth startup, top-tier management consulting, investment banking, or private equity * Strong relationship-building with calm demeanor under stress * Quantitatively inclined with ability to draw insights from data * Self-starter with growth mindset and high responsibility * Proven track record of achievement and ability to impact business outcomes * Strong analytical foundation and ability to synthesize data into actionable recommendations * Curious and impact-driven * relationship architect * calm under pressure * collaborative team player * data analysis * synthesizing complex data into recommendations * stakeholder management

📌 Customer Operations Manager I | EMEA (Valladolid)
🏢 Deel
📍 Valladolid