Reservations & Property Management Agent

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ABOUT THE ROLE

We are looking for a responsible, proactive, and solution-oriented professional to join our team in Barcelona. The adecuado candidate is passionate about customer service, highly organized, and enjoys working in a fast-paced environment combining hospitality and property management.

Our company operates across two main areas: short-term tourist apartments and mid-term rental apartments. This position will work across both areas, combining reservations and guest services for our tourist apartments with property management and operational responsibilities for our mid-term rental properties.

This is a varied and hands-on role, with responsibilities ranging from guest communication and reservations to property inspections, maintenance coordination, tenant support, and owner relations.

REQUIREMENTS

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- Responsible, proactive, and solution-oriented attitude.

- Excellent communication and customer service skills.

- High level of English, both written and spoken. Additional languages are a strong plus.

- Previous experience in tourism, hospitality, customer service, or property management.

- Based in or near Barcelona.

- Familiarity with KrossBooking (PMS) will be highly valued.

- Strong organizational and multitasking skills.

- Ability to work independently, prioritize tasks, and make day-to-day operational decisions.

- Good problem-solving skills and ability to perform well under pressure.

WORKING HOURS





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- Full-time position, 5 working days per week.

- Monday to Sunday, according to a rotating schedule.

- 10:00 AM – 7:00 PM, including a 1-hour lunch break.

- Weekends: remote work from home.

- Weekend shifts are shared on a rotating basis: 2 weekends every 4 weeks.

- When working a weekend, you will have 2 days off during the week.

MAIN RESPONSIBILITIES
Reservations & Guest Services

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- Manage reservations and booking requests.

- Answer guest enquiries via phone, email, WhatsApp, and booking platforms.

- Manage booking enquiries and convert them into confirmed reservations.

- Process online check-ins and verify guest documentation.

- Provide guests with arrival instructions and apartment access information.

- Explain how to use apartment facilities and appliances.

- Offer additional services such as parking, early check-in, late check-out, and other extras.

- Deliver excellent customer service before, during, and after each stay.

- Resolve guest issues efficiently, coordinating with the operations team when necessary.

Property Management & Operations

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- Coordinate in-person check-ins and check-outs with tenants.





- Carry out property inspections after check-out.

- Prepare detailed check-out reports, including photographs and observations.

- Prepare repair quotations based on inspection findings.

- Coordinate maintenance works and follow up until completion.

- Manage relationships with contractors, suppliers, technicians, and service providers.

- Coordinate repair appointments with tenants, owners, and maintenance teams.

- Handle insurance claims and communicate with insurance companies regarding incidents and damages.

- Monitor maintenance requests and ensure timely resolution.

- Assist property owners with operational and maintenance-related matters.

- Support the day-to-day management of temporary rental properties.

- Work closely with Reservations, Customer Service, Housekeeping, Maintenance, and Property Management teams.

- Coordinate daily operations to ensure an excellent experience for both guests and property owners.

- Contribute to improving internal processes and operational efficiency.

WHAT WE OFFER

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- €21,000 gross annual salary + performance bonus based on objectives achieved.

- 5 working days per week with 2 days off.

- Weekend shifts only 2 weekends every 4 weeks.

- Opportunities for professional growth.

- A varied role combining hospitality, reservations, and property management.

- A dynamic, collaborative, and international working environment. xcskxlj

SALARY

€21,000 gross per year + performance bonus based on objectives achieved.

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📌 Reservations & Property Management Agent (Barcelona)
🏢 Rent Top Apartments
📍 Barcelona