Job Title: Service Level Manager (Third Party Risk Management)

Location: Brussels, 2 days/week on-site

Type: Freelance / B2B / Ltd

Duration: Until 31/12/2026 with guarantee of extensions

Start Date: ASAP

About the Role:

This is an operational Service Level Management role sitting within the central Service Management team of a major finance organisation's CIO Office, which delivers services across several IT domains. The core focus is third party risk management, contract governance, and the day-to-day follow-up of the full contract lifecycle, working alongside IT engineers and external providers.

Key Responsibilities:

- Manage a portfolio of third party and intragroup contracts, and negotiate SLAs
- Plan, coordinate and supervise activities relating to major contracts
- Identify contract requirements and write specifications for existing and new contracts
- Monitor performance and cost against agreed SLAs and KPIs, and check invoices against actuals
- Monitor risks,



including business continuity and service disruptions
- Ensure service governance is defined and implemented, and support audits for compliance
- Address and resolve escalations or disputes related to service delivery
- Monitor compliance with internal processes, policies and control standards, flagging deviations

Required Skills:

Must-have:

- English, plus Dutch or French
- Comfortable managing multiple priorities and stakeholders across IT Engineers and external providers
- Strong ownership, accuracy and flexibility (client's own framing for the idóneo candidate)

Nice-to-have:

- Master's level education or equivalent experience
- Up to 5 years' relevant experience in a similar environment
- IT-related background, or knowledge of Risk Management and/or DORA

📌 Service management specialist (España)
🏢 Montash
📍 España