Functions and Responsibilities:

Issue Resolution:

- Analyzing and resolving invoice discrepancies and any related issues in a timely and efficient manner
- Fast and effective response to inbound calls/emails.
- Solve status queries.
- Escalate potential issues.

Service Excellence:
- Providing the best-in-class supplier service based on a fine understanding of the nature of Accounts Payable.
- Ensure contractual SLA is maintained (48 hours to answer emails).
- Ensure the E2E supplier service process.
- Vendor Relations: Managing vendor inquiries, offering clarifications.

Cross‑department Coordination: Collaborating closely with internal teams (Accounts Payable, Treasury, other deparments) to resolve the issues

Requirements:

- Languages: English required, Spanish preferred but not mandatory. Additional languages are considered an asset.

Competencies:

- Customer orientation
- Strong attention to detail.
- Strong communication skills.
- Strong analytical and problem-solving skills
- Adaptable and autonomous.
- Initiative,



highly proactive and adaptable approach.
- Solution oriented.
- Real capability to listen to customers, understanding of their needs.

Specific Knowledge required: Proficiency in SAP and Microsoft Office.

Our client is a Spanish multinational company headquartered in Barcelona, specializing in the fashion and fragrance industry.

- Canteen with a full meal for €3.60 (deducted directly from payroll)
- Gym at the office + guided classes outside working hours for €18/month
- Parking
- Flexible compensation: health insurance, transport card, childcare (paid through payroll)
- Pension plan with Banco Santander (in case of termination, it becomes the employee's property)
- E-shop with discounts on company products
- Christmas hamper with group products valued at over €1,000
- Remote work allowance of €200 in the first month - 2 days home office

📌 Accounts Payable Back Office - Call Center (Barcelona)
🏢 Michael Page
📍 Barcelona