Company description:
At Minor Hotels is a integral hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli.As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.
Job description:
The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Functions:





- Support agents on their daily tasks

- Detect improvement areas within the team by monitoring agents' handlings and
providing feedbacks, setting action plans and following-up on them.

- Work closely with the Training and Quality Team in order to make the team provide
an excellence service to our customers

- Define prioritizations in order to achieve our goals and organize the team
accordingly.

- Go outside the box and detect improvement areas in order to have more efficient
process and procedures

We offer:
Offered

- Commissions as a percentage of objectives.

-Ticket Restaurante.

- hybrid work model. Monday to Friday. Time slot 08:00-20:00h

📌 Coordinador/a Central Reservation Office Madrid
🏢 MINOR Hotels
📍 Madrid