About the team & roleThe Business Analyst is a critical team member working closely with the Portfolio Lead, Business owners and the Product teams to ensure successful execution of key initiatives in the Provider Organization.
He / she plays a central role in the day to day execution of the Provider Organization agile delivery.
The Business Analyst will be part of a very energetic and enthusiastic team leading innovative initiatives meant to exponentially transform the provider experience and internal operations.
He / she will be assigned to Value Streams, offering the candidate an unique position to follow through from idea inception, intake submission, until work breakdown, delivery, testing and release.
A Value Stream is a relatively new agile concept in Cigna used to describe the sequence of steps used to deliver value to the customer (e.g. provider, client, internal employee).
It includes the whole sequence to delivery of value and the people who do the work, the systems, and the flow of information and materials.
Example: the sum of steps required to pay a provider claim from claim submission until payment and confirmation of payment is released can be a value stream.Key ResponsibilitiesWork with Portfolio Lead and Business Owners in identifying the pain point and potential opportunity to improve the provider or operational experienceSupport analysing and sizing the initiative impactFor prioritized initiatives, help identify and onboard relevant expertsEnsure experts and agile delivery teams are connected and collaborate accordingly at each step in the agile delivery journeyEnsure experts are familiar with agile ceremonies and attend, as and when neededCollaborate with product teams to analyse and document business requirements, ensuring they are well-understood and actionable for delivery teams.Run analysis,



mapping and investigations to support solution designContribute to discovery sessions lead by Product teamsDrive a culture of learning and adaptation by identifying opportunities for process refinement and actively contributing to agile best practices across teams.Work closely with Product teams to monitor and report product performanceSupport the intake submission process as and when neededSkills and CompetenciesRequired 5+ years of experience in business analysis, process engineering, agile delivery, with a strong track record of successful delivery of commitments.
Experience in one of these areas is a plus: Eligibility, Claims, Pre-authorization, Network, Strategy, Finance, Change managementAnalytical Thinking: Ability to assess complex business processes and identify areas for improvement.Collaboration: Works effectively with product teams, agile delivery teams, and subject matter experts to achieve shared goals.Excellent facilitation of meetings, workshops, defining clear agenda, writing minutes and following up on actions agreedAdaptability: Thrives in fast-paced, change-driven environments and embraces a culture of learning and continuous improvement.Agile Mindset and certification are desirable.
Understands agile methodologies and actively contributes to agile best practices and ceremonies.
Training and coaching will be provided in the role.Bachelor's degree in Business or a related field; Master's degree is an asset.Curious to learn, to grown,



see the opportunity in the unknownProactive, always on the look out for ways to improve our ways of workingWas a detective in a previous life, likes to investigate and know the root causeFollows through on commitments and is a reliable team memberAbout Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.
We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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Doing something meaningful starts with a simple decision, a commitment to changing lives.
At The Cigna Group, we're dedicated to improving the health and vitality of those we serve.
Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
Join us in driving growth and improving lives.
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📌 Business Project Senior Analyst - Cigna Healthcare (Madrid)
🏢 Cigna
📍 Madrid