Accenture is a integral professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy, Consulting, Interactive, Technology and Operations services—all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. By bringing together strategy, storytelling, client engagement programs, change management, analytics, and operational excellence, the team delivers compelling experiences that demonstrate value and enhance the overall client journey.

The Client Experience

Manager supports strategic Client Experience priorities that strengthen client engagement, showcase Accenture's capabilities and help drive business growth. Working across Client Experience and Commercial, the role combines strategy and execution with stakeholder engagement, content curation and capability building. A key part of the role is supporting storytelling initiatives, partnering closely with Client Account Leads (CALs), Reinvention Partner (RP) Leads, Client Relationship Marketing and Commercial Learning to identify and curate strong client stories, develop useful content and help strengthen storytelling capability across the organization.

Client Experience Strategy And Execution Support

Client Experience priorities and initiatives in alignment with broader Commercial objectives, with storytelling as an important area of focus. Translate strategic priorities into focused initiatives, deliverables and activities, including storytelling, content curation and capability building.



Support storytelling initiatives from concept through delivery, coordinating stakeholders, content and execution to ensure quality and business relevance.

Identify opportunities to strengthen client engagement through storytelling, curated content and other Client Experience initiatives.

Content

Curation and Story Harvesting Build strong relationships with CALs, RP Leads, Client Relationship Marketing and other Commercial stakeholders to identify distinctive client wins, proof points and stories worth amplifying. Partner with story owners, Client Relationship Marketing and subject matter experts to uncover the insight, human context and evidence that make stories compelling and credible. Partner with Client Experience and Commercial leaders to understand business priorities, stakeholder needs and emerging opportunities.

Engage CALs, RP Leads, Client Relationship Marketing and account teams as active contributors, creating simple and effective ways to surface, develop and share strong stories. Connect teams, content owners and story sources to reduce duplication and ensure the strongest content is visible and reusable across Commercial. Partner with Commercial Learning to help build storytelling capability across seller, account and leadership communities.





Content Experience And Editorial Direction

Create a curated storytelling experience that prioritizes relevance, quality and usability over content volume. Set practical standards for story quality, structure and readiness, working with content owners to keep materials accurate, current and appropriately approved. Bring together stories, proof points and supporting assets into coherent packages that make it easier for Commercial teams to find and use the right content.

Surface insights on story demand, content gaps and emerging themes, and recommend actions that strengthen content, capability and broader Client Experience priorities. 5–10+ years of experience in client experience, communications, marketing, strategy, consulting, learning, change, or related roles within a complex organization. Minimum 5 years of experience partnering with senior leaders and key stakeholders to shape content, communications, client experiences, or business initiatives.

Experience developing, curating, or translating business content into clear, compelling stories, narratives, or materials for internal or client-facing audiences. Bachelor's Degree or equivalent in a relevant field of study or equivalent work experience.

Experience working with client stories, thought leadership, content curation, marketing, communications, or storytelling initiatives. Strong editorial judgment and the ability to identify the most relevant, differentiated, and compelling content for different audiences.

Experience working with sales, account, marketing, client experience, or commercial teams.

📌 Accounts Manager Client Manager (Madrid)
🏢 Accenture España
📍 Madrid