Branch Operations Manager, Acton, MA Country: It Starts Here: Santander is a integral leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift.

The Difference You Make: As a Branch Operations Manager, you ensure the branch operates efficiently and securely while delivering exceptional customer experiences and fostering team member growth. You oversee risk controls by ensuring compliance with policies, procedures, and regulatory requirements, minimizing operational risks tied to cash handling and transactions. This role includes enhancing the customer experience by ensuring smooth transaction processing, resolving issues promptly, lobby management and creating a welcoming environment.

Oversee operational risk control measures to safeguard branch assets, including Vault and ATM custodianship. Effective lobby management to optimize customer flow and engagement. Build and maintain strong relationships with customers to elevate their banking experience and foster loyalty.

Engage customers through digital platforms to enhance customer interactions and educate them on self-service options. Conduct cash counts and maintain accurate audit logs.



Communicate clearly and effectively with customers in person, over the phone, or through digital channels.

Utilize data-driven decision-making to improve branch performance and operational efficiency.

Responsibilities may extend to supporting nearby branch locations based on business necessity or as required based on branch designation.

Qualifications: 3+ Years Demonstrated successful experience in branch banking or a related operations/support function - Required. (12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Operations Manager role.

District

Executive, District Operations Manager and Region President endorsement of performance - Required. (18+ Months Cash handling experience - Required. (Proficient in cash handling and maintaining audit logs. Proficient in using digital tools and technology to enhance customer engagement. Ability to make data-driven decisions to improve operational outcomes. Strong knowledge of company policy, compliance regulations, risk management and loss prevention.

It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Preferred experience in Microsoft Office products. Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

📌 Branch Operations Manager, Acton, Ma (La Mancha)
🏢 Santander
📍 La Mancha