Who We Are We're a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world's most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

What The Category Vendor Manager Does

At The Worldwide Responsible for overseeing and managing the performance of all clinical vendors to ensure security and safety of supply throughout the lifecycle of Worldwide's clinical trials. Through the utilisation of vendor performance measurement tools, risk management plans, and the implementation of continuous improvement initiatives, the Vendor Performance Manager, will work cross‐functionally to ensure that vendors' performance complies with agreed SLAs and quality standards.

Responsibilities include monitoring, measuring, and reporting on the compliance rate and effectiveness of the program. Responsible for supporting the Worldwide study teams with the resolution of vendor performance issues Work cross‐functionally to assist with the resolution of vendor‐related quality incidents and oversee the implementation of CAPA plans.

Responsible for vendor performance management:



measure and assess vendor performance using tools such as scorecards, satisfaction surveys, and vendor‐provided KPIs. Responsible for documenting, evaluating, and reporting strategies and core vendors' performance. Work with Worldwide's core and critical vendors to identify continuous improvement initiatives supporting Worldwide's quality ethos.

Responsible for implementing a service‐category‐based performance metrics program to enable a standardised approach to category management performance oversight. Responsible for promoting and organizing vendor‐led training and workshop initiatives to increase Worldwide's knowledge and understanding of our key vendors' industry requirements and promote best collaboration practices. Monitor and manage risks stemming from outsourced services through the implementation and monitoring of Vendor Risk Mitigation Plans.

What You Will Bring To The Role Great interpersonal skills and the ability to interface appropriately with all levels of the organization across the integral footprint.

Experience with Trackwise, Salesforce, Sciforma, or related database systems is an advantage Proficiency in MS Word (Word, Excel, PowerPoint) is required.

Experience in managing vendor performance and associated improvement plans.

Relationship Management: ability to address issues at executive level as well as operational level floor

📌 Category Vendor Manager - EMEA- Remote (Madrid)
🏢 Worldwide Clinical Trials
📍 Madrid