Customer Experience Consultant | S1 | Retail Banking | Galashiels Country: Santander ( ) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift.

We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a general business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. Santander is looking for a Customer Experience Consultant based out of Galashiels Branch, working 28 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm.

Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.



What's not in doubt is that you'll have plenty of support. This means not limiting your time and focus on one particular element of your role.

You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. Presenting options and solutions across a range of products and services with a primary focus on digital first Answering customer calls into our contact centre Presenting options and solutions across a range of products and services with a primary focus on digital first (Required) Answering customer calls into our contact centre (Required) We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. The starting salary is £ 25,158.00 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary. 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.

Including: medical insurance, dental insurance, and health assessments

📌 Customer Experience ConsultantRetail Banking - Galashiels (La Mancha)
🏢 Santander
📍 La Mancha