Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success.

We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. Intuition, Then Data. We're a data-driven company.

We start with our instincts and then use data to validate our decisions and improveMiles, Not Inches. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you'll be great at this!)Helping customers launch and upsell medications from start to to finishTriaging bask software and order related questions and issues that come up for any of your accounts, any time of the dayWe're Looking ForA self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers.

You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before!

Customer

Success at Bask Health is AI-first and customer-obsessed. We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience. Test your approaches with real patients, providers, and partners.

Share them across the Customer Success team so we raise the bar together. Build strong relationships with Bask's customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion,



and renewalsPartner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patientsManage all current customer dataAnalyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholdersDeliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platformFinding comfort in working in a fast-paced startup environmentBelieving no task is too small and no task is too tallWork WeekendsBask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform.

With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. Intuition, Then Data.

We're a data-driven company. We start with our instincts and then use data to validate our decisions and improveMiles, Not Inches. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease.

Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you'll be great at this!)Helping customers launch and upsell medications from start to to finishTriaging bask software and order related questions and issues that come up for any of your accounts,



any time of the dayWe're Looking ForA self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before!

Customer

Success at Bask Health is AI-first and customer-obsessed. We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience. Test your approaches with real patients, providers, and partners.

Share them across the Customer Success team so we raise the bar together. Build strong relationships with Bask's customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewalsPartner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patientsManage all current customer dataAnalyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholdersDeliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platformFinding comfort in working in a fast-paced startup environmentBelieving no task is too small and no task is too tallWork WeekendsRequirements5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organizationExperience in e-commerceExperience with large- to enterprise-sized customer book of businessCreative problem solver with a determination to succeedIndependent and motivated, with the wisdom to seek help where neededAn entrepreneurHighly articulate, ability to communicate effectively both when speaking and writingHighly organized, with the ability to juggle multiple projects in a fast-paced environmentComfortable collaborating with different teams (product, sales, marketing, etc.)

📌 Customer Success Account Manager (Madrid)
🏢 Bask Health
📍 Madrid