Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. Do the Right Thing, Customer Success, Employee Success, and Speed.

We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your idóneo environment. At Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers.

Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments. In this role, CSMs influence change and drive progress for Veeva's most strategic customers using a data-driven and consultative approach. Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program Educate customers about our CRM products, services,



and operating model Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps G. governance and change management) 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation) ~ Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements ~ Life Sciences industry expertise (Biotechnology, Pharmaceutical, and/or Medical Device and Diagnostics) Experience with Veeva Vault or CRM implementations in heavily-regulated industries (e.finance/banking, oil/energy, chemicals, agriculture/food products) CRM Program management Medical, dental, vision, and basic life insurance ~ Flexible PTO and company paid holidays ~ Retirement programs ~ The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.

📌 Customer Success Manager - Crm Suite (La Mancha)
🏢 Veeva Systems
📍 La Mancha