Longtail is building an intelligent decision-streaming platform that helps airlines make smarter decisions in real time. By combining automation, proprietary algorithms, and live travel data, we enable airlines to optimize pricing, availability, and product flexibility across thousands of routes worldwide. We're a fast-growing company solving complex, high-stakes problems in aviation—and we're now scaling how we operate with customers.

We're hiring a senior post-sale Senior Customer Success Manager to join our commercial team. This is a high-impact role responsible for owning customer execution end-to-end—across onboarding, adoption, and commercial outcomes. You'll work directly with airline revenue management, pricing, and commercial teams, and play a critical role in turning customer engagements into scalable, repeatable success.

This is not a support role. You will take full ownership of strategic airline accounts after late-stage pre-signature, including: Adoption, performance, and operational success metrics Establish arepeatable operating modelacross airline accounts executive level)



Buildstructured onboarding and success planning frameworks Develop templates and playbooks for future CSM hires Own Customer Relationships Be the primary point of contact from analyst to executive level Build credibility with Revenue Management, Pricing, and Commercial teams Coordinate internally with Product, Operations, Sales and Engineering Ensure Adoption & Performance Monitor adoption, performance, and operational metrics Proactively xhfqzwm resolve product, data, or operational friction Own Commercial Outcomes Drive renewal readiness well ahead of contract timelines Influence commercial outcomes through strong execution Own critical airline accounts with real commercial impact. If you're excited about operating at the intersection of airlines, data, and commercial execution—and helping define how a company scales we'd love to hear from you.

Senior Customer Success

Manager - Up To €120.000 A Year Barcelona, Kingdom Of Spain, ES

📌 Customer Success Manager Senior (Cataluña)
🏢 Longtail Technologies
📍 Cataluña