At ING we are looking for Digital Business Expert We are looking for a talented and enthusiastic Digital Business Expert to join our Surfing Account squad of Daily Banking & Savings Tribe The responsibility of this team is to give an otstanding service to the transactional customers, as well as develop them towards MPB. In addition, there are added value services such as travel plan, Integral Exchange or Tax Down, that we want to offer in the best way to our customers, to increase their engagement with the bank. As a Digital Business Expert of Accounts & Services you will:

- Contributing to the developing of our customers, by designing communication strategy in order to increase the penetration in MPB and different added value services ( "Siempre cubierto", "TravelPlan "...) - Having the operative and financial risk under control, according with the internal and external regulatory framework (SoX, 0 issues overdue, PARP, regulator requirements...) - Support customer in life by attending and following up the incidents of the customers - Contributing to the maintenance of the different assets, hand in hand with IT - Contributing to reduce calls, by improving digital procesess These are some of the qualities that we value the most for this role. At least 5 years in an agile team as Digital Business Expert - Strong communication skills in spanish and english - We put balance to work, so you can do it too. With our customers' needs first, the team ́s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it. More than an office. In our offices you can find doctor's office, hairdresser, gym, Employee Concierge (to help you with your errands)



and much more! Health and life insurance. We help you protect what matters most to you, including you and your immediate family. Enjoy access to services such as nursery vouchers, public transport and training support, as well as other benefits through our flexible remuneration model. Our free shuttle service connects different areas of Madrid with ING MAD, helping make your commute to the office more comfortable and convenient. Loans with preferential banking conditions. Special mortgage conditions after 6 months working at the bank. Our 360o wellbeing approach supports employees across Financial, Physical, Mental and Social Wellbeing. On-site physiotherapy service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International

Remote work program. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies. And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society. And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey.

We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.

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📌 Digital Business Expert - Accounts & Services (Madrid)
🏢 ING Españau0026Portugal
📍 Madrid