This is a fixed-term contract position.

Central

Operations (CO) refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run an increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes route planning, labor planning and last mile on-road delivery experience. This is a chance to support a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience through effective route planning.

As an Area Manager, you will lead a team to drive performance and ensure standard processes are followed for all the daily tasks. You will drive execution and efficiency through data-driven decision-making and analytical problem-solving. Monitor and report on daily and weekly performances.

Deep dive on trends, identify the gaps in performance metrics and take corrective actions. Create and drive scalable standard work that enables remote support of a complex business area Proactively identify and lead process improvement initiatives though quantitative analysis and data-driven decision making Create, manage, support recognition and communication programs for scheduling team- The designated shift pattern for this role is on Sundays and Thursdays, from 12:00 to 20:00 CET.Basic qualifications- Experience comfort with ambiguity- Work a versátil schedule/shift/work area, including weekends, nights,



and/or holidays- Has knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills- Experience defining projects, collecting requirements, designing process solutions- Qualifications in Engineering, Operations, or related fields- Excellent written and verbal communication skills in English; ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers- Experience with performance metrics and process improvement with demonstrable problem solving skills and analytical skills- Ability to change and adapt as our business grows and you must adapt to changes in management- Excellent customer service skills and interpersonal skills- Direct management experience for employees and their performancePreferred qualification Experience with strong project management skills and the ability to thrive in a fast-paced environment- Experience in English-language communication skills, both written and verbal- Experience with SQL and data visualization tools such as Tableau- Experience working in a fast paced, quickly changing or international environment- Bachelor's or Master's degree in Engineering, Operations, or a related field.

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📌 Director Sucursal (Cataluña)
🏢 Amazon
📍 Cataluña