Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, consulting, quality, business services, human resources, communication, and administrative and financial services. We are currently hiring a IT Service Manager to join our IT Operations Hub for our new projects in Valencia and the Iberia Region with our Integral Partners at VW Group.

As an IT Service Manager you are responsible for the end-to-end operational governance, service performance and continuous improvement of a Level 2 IT Support service. The position is based in Iberia and operates in an international environment, with English as the primary working language . Govern operational JIRA boards and ensure alignment with the relevant IT tool landscape.

Drive

Shift-Left governance through structured Knowledge Transfer between L3 / Product teams and L1/L2 support. Align governance activities with OKR and PI Planning cycles where applicable.

Own Monthly Operations

Reviews and regular service-performance reporting. Consolidate operational data from support teams, product teams and reporting sources. Provide trend analysis and management-level service insights. Coordinate and technically steer AWS QuickSight experts where required.

Ensure transparency on SLA performance, backlog, incident trends and service stability. Financials & Contract Governance Contribute to annual budget planning , including SP, PR, SLA and KÜE topics where applicable.



Support quarterly invoicing governance and budget controlling.

Carve-out contract packages; Track service-cost development and budget consumption. Support commercial discussions related to service scaling and additional scope. Collaborate with Finance, Legal, Procurement and Contract Management.

Maintain proper service documentation and governance models in Confluence . Support JIRA / Confluence governance and reporting standards.

Academic Background

University BS Degree in Information Technology, Computer Science, Engineering, Business oriented or related field. ITIL certification Scrum / Agile certifications AWS Certification Professional / Methodological Skills Strong experience in IT Service Management in complex enterprise environments. Advanced experience with JIRA & Confluence .

Solid understanding of contracts, budgets and financial steering. JIRA Confluence AWS AWS QuickSight Strong ownership mindset for service stability, governance and cost control.

Languages English: Spanish: Portuguese: Valuable Nice to Have Experience in automotive or mobility IT Experience in large corporate IT environments Experience with cross-company commercial governance What We Can Offer Hybrid Work Model Home Office Equipment Support Flex Work Schedule International Remote Work Policy Monthly Extra Allowances VW Group and Partnership Brands Discounts For more information on our data processing activities and your rights as a data subject, please consult our privacy policy.

📌 IT Manager - Contract (Madrid)
🏢 Volkswagen Group Services - Valencia
📍 Madrid