As a category-defining company, we're shaping what the future of learning looks like at general scale.

Every

Preply lesson sparks change, fuels ambition, and drives progress that matters.

Joining

Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. Welcome to Preply's Customer Experience squad — the team responsible for frictionless journeys and exceptional support for our global community of learners and tutors. we are the guardians ofthe user experience. This means monitoring performance, diagnosing problems, and driving continuous improvements cross-functionally.

If you're energized by data, problem solving, and leading cross-functional improvements, this role is for you. What you'll be doingWe're looking for a Senior Expansion Experience Specialist to own the customer experience across Preply's expansion — new geographies and subject areas. Think of it as building the rulebook and the playbook — then using data to keep improving both.

Monitor performance, spot trends, and diagnose root causes. Turn data and customer insights into clear recommendations for Product, Growth, Customer Care, Supply Operations, and Localization. Build a feedback loop between expansion markets and global teams — turning local learnings into company-wide improvements.Execute Expansions & Raise the Bar with Every LaunchDrive go-to-market readiness,



in partnership with the Supply Operations and Customer Care Change Management teams — ensuring the right tools, workflows, and team knowledge are in place before go-live.

Proven track record leading cross-functional initiatives, geographic expansion, or new vertical launches end-to-end, with clear outcomes. Analytical and data-savvy: root-cause analysis, translating insights into business and product recommendations. Excellent program and project management skills.

Experience writing or owning customer-facing policies or operational processes. Strong communication, stakeholder management, and influencing skills. SQL and BI fluency (e.A generous monthly allowance for lessons on, Learning & Development budget and time off for your self-development; A competitive financial package with equity, leave allowance and health insurance;

We offer an attractive relocation package to join us in our Preply Barcelona HubAccess to free mental health support platforms; To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. Raise the bar We raise our performance standards continuously, alongside each new hire and promotion.

We value open and candid communication, even when we don't fully agree. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company.

📌 Manager - Program Management (Cataluña)
🏢 Preply
📍 Cataluña