Overview

In this role you lead TOMRA Food’s Field Service operations in Spain, combining people leadership with operational excellence to drive customer satisfaction and service growth. You manage a team of Field Service Engineers responsible for installation, maintenance, troubleshooting and repair of sorting solutions, balancing team development with service performance and commercial opportunities. The role offers hands-on technical leadership while shaping service delivery and customer experience at scale.

Compensaciones / Ventajas

- Premium Equipment
- Annual Bonus up to 10%
- Company Car + Fuel/Charging Card
- Extended Life Insurance
- Private health insurance (discounted)
- Hybrid work options

Responsabilidades

- Lead and develop a team of Field Service Engineers across Spain
- Oversee onboarding, performance feedback and individual development plans
- Coordinate workloads, schedules and field coverage for efficiency and wellbeing
- Foster collaboration, accountability and continuous learning; support succession planning
- Drive customer satisfaction, service quality, and long-term loyalty
- Identify service sales opportunities and support commercial initiatives
- Improve processes and best practices to raise efficiency and quality
- Participate in customer meetings, escalations, and strategic discussions




- Contribute to regional/global knowledge sharing and best practices
- Support change initiatives and cross-functional projects

Requisitos principales

- Multiple years of experience as a Field Service Engineer or similar internal service function
- Previous leadership experience preferred
- Bachelor's degree in Electrical, Electronic, Mechanical, Mechatronics, Industrial Engineering, or equivalent
- Strong understanding of Field Service operations and service delivery processes
- Proven ability to motivate, coach and develop technical teams
- Strong commercial awareness with ability to identify growth opportunities
- Customer-focused mindset with a track record of excellent customer experiences
- Strong analytical and problem-solving skills in technical and people-management contexts
- Excellent communication and interpersonal skills
- Fluency in Spanish and English
- Experience with CRM, ERP, or Field Service Management systems desirable
- Willingness to travel within Spain and up to 30–50% across Europe
- Valid driving license and passport

- Team leadership and mentorship
- Customer-centric mindset
- Strong communication and interpersonal skills
- Field Service operations and service delivery processes
- Troubleshooting and resolving complex technical issues
- Discipline in safety and compliance standards

📌 Team Leader Field Service Engineers - Tomra (Masanasa)
🏢 Tomra
📍 Masanasa