Atida is one of Europe's leading online pharmacy groups, serving customers across 8 markets. In Iberia we operate through Atida Mifarma ("your pharmacist online") and Dosfarma, two of the most recognised names in the Spanish online pharmacy and parapharmacy market, generating close to €100M in annual turnover with a team of some 120 people. That commercial position rests on an operation of real scale: ~1.5M orders shipped per year, ~700,000 customers served, a catalogue of 25,000+ products, and an organisation of 60–80 people (employees and outsourced) across warehouse, logistics and customer service, absorbing seasonal and promotional peaks that multiply daily volume several times over.

We are looking for an Operations Director to take full ownership of that operation and to build the platform for our next phase of growth. The business is growing at double digit rates year on year and the current operating model will not carry it on its own: the logistics operation has to be redesigned to scale, starting with the processes themselves and extending to capacity, footprint and the systems that support them.

You will not do this alone: our Group VP Logistics acts as a thought partner on the critical design decisions, bringing network engineering depth and the practices already proven across Atida's eight markets. Own the Albacete fulfilment centre end-to-end: inbound, storage, picking, packing, dispatch and returns.

Carry the operational P&L;: productivity, cost per order, service level, quality and safety. Size and flex the operation through peaks and lows, managing temporary labour partners and shift planning. Monitor the performance of outsourced warehouse operations, including SLA design,productivity targets, staffing, cost control, quality standards andcontinuous-improvement plans. Manage carrier relationships and last-mile performance,



from cost negotiation todelivery promise kept.

A WMS/SGA change is a possible next step: if so, build and ownthe business case, run the selection, and lead the implementation through go-liveand stabilisation.

Warehouse sizing and layout: capacity planning, storage strategy, and theautomation and mechanisation roadmap.

Run projects with real discipline: scope, budget, milestones, risk, and a plan forkeeping the operation running while it changes underneath you. Own contact volumes, response and resolution times, and quality of interaction.

Drive

Performance and Process Improvement Own a structured continuous improvement roadmap for operations, translatingoperational improvements into measurable P&L; impact through clear baselines,robust business cases, implementation plans and post-implementation performancetracking. Partner with commercial, procurement, finance and tech to align capacity with thegrowth plan. Represent operations in the Iberia leadership team and in group forums. 8–12+ years in operations, with at least 3–5 years running a site or multi-activityoperation as Site Manager, Operations Manager or Platform/Plant Director. ~ Hands-on delivery of a WMS / SGA implementation or migration (required) —you have led or co-led a system change end to end, from process design andselection through go-live and stabilisation, and you know what it costs an operation indisruption, training and data quality.



~ Background in contract logistics with a 3PL or 4PL operator (DB Schenker, DHL,DSV, Logista, Dachser, Redur, Kuehne+Nagel, GXO, ID Logistics, FM Logistic orsimilar), or in the in-house operation of a high-volume eCommerce or retail business. ~ Management of large operational teams (50+ FTE, direct and through temporarylabour partners), including works council and union relations in a Spanish context. ~ Strong command of operational KPIs and data; advanced Excel and comfort withWMS/ERP/BI environments. ~ Fluent in Spanish and English (written & spoken) — English is our group workinglanguage. ~ Valued: customer service or contact centre management, particularly where youhave visibly lifted the quality of the experience and not only its cost; warehouse automation projects; Owner, not administrator: you treat the operation as your business and you are thefirst to know when something is off.

Strong people leader: you develop managers, hold difficult conversations, and build aculture where standards are non-negotiable.

What We

OfferFull ownership of the operational engine of an €100M eCommerce business, with a seat at the Iberia leadership tableExposure to a pan-European health & wellness group operating across 8 markets (including Germany, Spain, Portugal, France and Italy)A genuine transformation mandate: the system, the site, the team and the service model are yours to redesignA direct line to the Managing Director and a Group VP Logistics as thought partner on the complex projects: group-wide best practice and senior network engineering on call, withthe decisions and the delivery yours to ownA highly competitive compensation package (base salary + annual bonus + adaptable benefits)Relocation package for candidates moving to the Albacete areaInterested in shaping the future of Atida?

📌 Operations Director (eCommerce / Healthcare) (Albacete)
🏢 Atida Mifarma
📍 Albacete