We are looking for someone coming from the event Industry, with knowledge of events, communication and marketing. As part of a global agency, the Senior Operation Manager plays a key role in connecting regional teams with global standards and best practices, while partnering closely with peers and business stakeholders worldwide. Additionally, this role serves as a strategic communicator and reputation ambassador for Spain/Italy markets leads and optimizes event operations for a leading global creative events agency, across 2 countries.

This leader will ensure high-quality event delivery & production, strong team performance and management, and operational excellence at scale.

What Youill Do Core Responsibilities

Drive operational excellence, ensure consistent high-quality event delivery, manage P&L;, optimize processes, and maintain compliance across both countries foster high-performance culture focused on accountability, collaboration, and continuous improvement across the region Change Management: Lead transformation initiatives (process harmonization, new tools, AI adoption) and drive organizational change to improve efficiency and operational maturity Serve as senior escalation point for major clients; External Representation: Act as agency ambassador in Spanish & Italian markets; build relationships with media,



industry associations, influencers, and thought leaders to enhance market visibility Global Collaboration: Partner with cross-functional teams and international peers to align on integral standards, best practices, and multi-market project delivery Operational efficiency and project delivery quality What We ́re Looking For 10+ years in event agency operations/production Fluent in Spanish, English, and Italian is a plus Strong stakeholder management and external communication skills Strong leader on event/communication industry You already have a network and you will develop our visibility by having strong external communication skills These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

📌 Operations Director Meetings & Events - Spain & Italy (Madrid)
🏢 American Express Global Business Travel
📍 Madrid