Fraud Activity Agent (Italian-speaking) - Hybrid BM01

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We're a general technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Fraud Activity Agent in Barcelona (on-site) , you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

- Fraud Investigation & Verification
- Initiate investigations on suspicious fraud cases using internal tools and defined macros.
- Collect and meticulously verify all necessary documentation from customers to confirm or infirm fraud.
- Manage cases within defined pending periods, ensuring timely follow-up and resolution.
- De-escalate tickets to Level 1 if client documentation is not received after 14 days, following established procedures.

Your qualifications
- Are proficient or bilingual in Italian and advanced in English
- Strong interpersonal skills including active listening, empathy, and adaptability
- Advanced customer service and conflict resolution abilities
- Skilled in troubleshooting and resolving complex, non-standard issues
- Provides clear root-cause analysis and insights
- Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)




- Technically proficient in OS-level topics (iOS, Android, Windows)
- Proactively identifies and leads improvement initiatives
- Supports efficiency and optimization of service-level agreements (SLAs)
- Has access to and effectively uses extended tools
- Possesses deep knowledge of internal processes and workflows

What's in it for you
- Full time 39 hours/week, permanent contract
- Rotative shifts between Monday - Saturday, 09:00 - 18:00
- Salary 20000 euros gross/year + up to 2400 euros gross/year in bonus
- Great office location in Barcelona
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. xqbhyrx

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, Italian (Required), Spanish

Time Type: Full time

¿Es usted el solicitante adecuado para esta oportunidad? Descúbralo leyendo el resumen del puesto a continuación.
#J-18808-Ljbffr
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Fraud Activity Agent (Italian-speaking) - Hybrid (Barcelona)
🏢 CNX
📍 Barcelona