Are you ready to deliver best-in-class customer experience in a global organisation? JBT Marel is looking for a proactive and customer-focused Customer Support Coordinator to join our team in Barcelona, Spain . In this role, you will act as the primary point of contact for customers, managing enquiries and requests from initial contact through to successful delivery. You will play a key role in ensuring a seamless customer journey while identifying opportunities to promote service solutions, spare parts, and upgrades. This is an exciting opportunity for someone who thrives in a dynamic, customer-facing environment and enjoys combining coordination, communication, and commercial awareness.

What You’ll Be Doing

- Act as the main point of contact for customer enquiries, managing requests from initiation through to completion.
- Receive and process service and spare parts requests, ensuring timely and accurate handling.
- Prepare, communicate, and follow up on quotations for service solutions and spare parts.
- Collaborate with internal teams (Service, Spare Parts, Planning, and Technical Support) to ensure smooth execution of service events.
- Coordinate service activities, ensuring resources, spare parts, and timelines are aligned with customer expectations.
- Proactively communicate with customers regarding status updates, changes, and progress throughout the service journey.
- Identify and promote opportunities for service solutions, upgrades, and spare parts to support customer needs.

About You

You are a customer-oriented and communicative professional who enjoys building relationships and delivering excellent service. You are proactive, organised, and able to manage multiple priorities while maintaining a strong focus on customer satisfaction. You thrive in a collaborative environment and are motivated to improve processes and drive commercial opportunities.





You’ll bring

- Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
- A proactive and service-driven mindset with strong commercial awareness.
- Strong organisational skills and the ability to manage multiple tasks and deadlines.
- Ability to collaborate effectively across teams and functions.
- A structured and detail-oriented way of working.
- Experience working with ERP, CRM, or service management systems.
- A continuous improvement mindset focused on enhancing the customer experience.

Experience & Qualifications

- Education in Business Administration, Customer Service, or a related field.
- Experience in a customer service, service coordination, or sales support role.
- Understanding of service processes, spare parts, or industrial environments is an advantage.
- Experience with ERP/CRM systems or field service management tools.
- Strong English communication skills, both written and verbal (Spanish is required for the local market & Portuguese is desired).
- Experience working in an international, multicultural environment is a plus.

What’s In It For You

- A dynamic and customer-facing role within a global organisation.
- The opportunity to work closely with service, technical, and commercial teams.
- A collaborative and supportive working environment.
- Opportunities for personal development and career growth.
- Exposure to general service operations and customer engagement processes.
- Competitive salary and benefits package.
- A culture focused on teamwork, innovation, and continuous improvement.

Who We Are

JBT Marel is a global leader in food processing technology, committed to transforming the industry through innovation, sustainability, and excellence. Our teams work across the world to deliver cutting-edge solutions that support safe, efficient, and sustainable food production.

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📌 Customer Support Coordinator (Barcelona)
🏢 JBT Marel
📍 Barcelona