We are an international technology services company founded in 1983 and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg.

What are we looking for?

An Run & Support Project Manager to join a stable international project, based in Madrid.

Responsibilities:

Run & Production Management o Lead Run activities for ISF infrastructure, ensuring high availability and operational stability o Supervise incident resolution (L1, L2, L3) and ensure SLA/SLO compliance o Coordinate major incident management (MIM) and communication with stakeholders o Drive root cause analysis (RCA) and implementation of corrective actions

- Technical Evolution & Infrastructure Initiatives o Lead technical evolution projects, including:

- Integration with enterprise security systems
- Infrastructure modernization and obsolescence management
- Optimization of performance, resilience, and maintainability

o Manage technical roadmap and prioritization of infrastructure initiatives
- Security & Vulnerability Management o Coordinate remediation of security vulnerabilities (EVS / IVS) across platforms o Ensure compliance with security standards, audits, and internal policies o Drive coordination between security teams and technical teams to track and close risks
- Change Management & Governance o Validate risk, impact, dependencies, and rollback strategies o Ensure compliance with IT governance frameworks and corporate procedures o Coordinate complex changes across multi-country environments
- CI/CD & DevOps Toolchain Infrastructure o Coordinate infrastructure evolution of CI/CD toolchains and DevOps environments o Ensure alignment between infrastructure and deployment pipelines o Support automation and continuous delivery practices




- Agile & Delivery Management o Manage and track user stories and technical backlog in Agile environments o Use tools such as JIRA and/or Octane for backlog management and delivery tracking o Collaborate with Product Owners and squads to ensure alignment between business and technical priorities o Participate in Agile ceremonies (planning, reviews, retrospectives)
- Project Management & Governance o Lead infrastructure-related initiatives following project lifecycle phases

(initiation, planning, execution, monitoring, closure)

o Ensure adherence to governance processes, reporting, and decision bodies

(e.g., Steering Committees)

o Provide structured reporting on risks, progress, and deliverables o Manage stakeholders across IT, business, and security domains

- Stakeholder & Multi-country Coordination o Coordinate activities across multiple countries and teams o Act as a bridge between operations, engineering, security, and business stakeholders o Ensure strong communication and alignment at all levels

Requirements:

- Tools: JIRA, Octane, ServiceNow
- Infrastructure: Windows, Linux, Cloud environments
- Protocols: APIs, SFTP, CFT
- Security: mTLS, SAML, vulnerability remediation processes
- Methodologies: ITIL, Agile, DevOps

W ork Model:

- Hibrid.
- Flexible hours, Monday to Friday.

W e offer: ? Continuous training

? Career plan tailored to employee preferences

? Progression within the company

? Adaptable working hours

? Hybrid work model

? Language training (English, French, Spanish).

? Salary: 40.000 - 50.000€

W ould you like to join our team?

I f you have the experience and you are looking to grow technically and professionally, don't hesitate to apply for this position. Contact us!

📌 Run & Support Project Manager (Madrid)
🏢 HN Services España
📍 Madrid