Customer Success & Service Lead — Growth & Retention (Madrid)

Customer Success & Service Lead — Growth & Retention (Madrid)

27 sep
|
Lever
|
Madrid

27 sep

Lever

Madrid

Aleph in Madrid seeks a Customer Service & Customer Success Team Lead to own the post-sale journey for a general card issuing and embedded finance solution. You will spot churn risks early, drive retention and grow usage, reporting to the Senior Product Manager & Product Sales Lead.

You’ll lead the L1 support, oversee onboarding, and partner with Sales on account development and expansion opportunities across payments, FX, and working capital. Fluent English and German are highly valued.

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📌 Customer Success & Service Lead — Growth & Retention (Madrid)
🏢 Lever
📍 Madrid

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