Remote CSM Lead - Build the Retention Engine & Onboarding (Madrid)

Remote CSM Lead - Build the Retention Engine & Onboarding (Madrid)

27 sep
|
ISpeedToLead
|
Madrid

27 sep

ISpeedToLead

Madrid

iSpeedToLead is seeking a Customer Success Manager in Madrid to own post-purchase relationships with buyers, building onboarding processes and health metrics. The role includes proactive retention work, escalation handling, and collaboration with sales, support, product, and analytics teams.

You will implement playbooks from scratch and design a health-score model while working a workload around 50 hours per week for the initial 6–9 months as the function is built.

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📌 Remote CSM Lead - Build the Retention Engine & Onboarding (Madrid)
🏢 ISpeedToLead
📍 Madrid

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