Customer Service Manager

Zaragoza, AR, ES – Full time on site.

Descripción del puesto

- Lead the regional Customer Service team, driving priorities, performance and people development.
- Ensure SLA, efficiency and customer satisfaction targets aligned with business priorities.
- Serve as the main contact for Commercial teams and customers, ensuring effective communication and issue resolution.
- Oversee customer portfolio management, including orders, deliveries, stock monitoring and replenishment.
- Foster cross-functional collaboration with Supply Planning, Logistics and Commercial teams.
- Align customer requirements with production constraints, stock availability and delivery performance.
- Monitor customer stock, forecasts and VMI processes, ensuring timely adjustments and safety stock updates.
- Lead service improvement projects, including VMI, SLA compliance, service optimisation and efficiency initiatives.
- Drive analyses and action plans on service issues, stock deviations, complaints, transport constraints and planning improvements.
- Ensure master data quality and system maintenance for the assigned region.
- Track and report operational KPIs,



leading corrective actions when needed.

Académico/otras formaciones

- University Degree in Supply Chain, Logistics, Engineering, Business Administration, Economics or equivalent.

Experiencia

- 5-8 years of experience in Customer Service, Supply Chain, Logistics or a similar position within an industrial/manufacturing environment.
- Experiencia laboral: Customer Service.
- Tipo de empleado: Regular.

Habilidades lingüísticas

- High written and spoken Spanish and English (C1).

¿Por qué elegirnos?

Al unirte al Grupo Saica, eliges más que un trabajo: eliges una carrera con propósito que se alinea con tus valores. Compañeros comprometidos para construir un futuro sostenible, haciendo una contribución significativa a nuestro mundo. El Grupo Saica está comprometido con la Prevención de Riesgos Laborales de sus trabajadores y empresas colaboradoras, el Medio Ambiente, la Calidad de sus productos y servicios y la Igualdad de Oportunidades entre hombres y mujeres. En nuestro trabajo buscamos el equilibrio entre la vida cualificado y personal.

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📌 Customer Service Manager at Groupe SAICA (Zaragoza)
🏢 Groupe
📍 Zaragoza