At ICF Next, we combine strategic communications, stakeholder engagement, events, digital, creative and behavioural science to help governments, public institutions, NGOs and purpose-led organisations tackle some of society's most complex challenges. As our business continues to grow, we're looking for an experienced operational leader to help create a more connected, scalable and high-performing agency. As Director of Agency Operations , you will play a pivotal leadership role in shaping how ICF Next delivers its most complex and strategically important client programmes.

Working across our Events, Outreach and Production teams, you will ensure our people, processes and capabilities work together seamlessly to deliver exceptional client outcomes. You will drive operational excellence across the agency, strengthen delivery frameworks, improve collaboration and resource utilisation, and help identify new opportunities to leverage AI and technology to improve performance. You will partner closely with senior leaders across the business to ensure our delivery model remains efficient, scalable and fit for the future.

You will work at the intersection of operations, innovation and business growth, helping shape the future of delivery across a diverse portfolio of communications, engagement and events programmes that make a real difference to communities, citizens and organisations around the world. Drive quality,



consistency and efficiency across complex communications, engagement and events programmes. Partner with senior leaders to manage operational risk and delivery performance.

Improve collaboration across Events, Outreach, Production and Client Services functions. Support effective resource planning, budget management and operational efficiency. Help future-proof agency capability through workforce planning, skills development and continuous improvement.

Significant senior leadership experience within an agency, communications, events, consulting or integrated delivery environment. Strong operational and commercial acumen, with experience improving efficiency, quality and performance. The ability to influence senior stakeholders and translate strategy into effective execution.

An interest in innovation, AI and new approaches to improving agency performance. Have the legal right to work in Spain, or be eligible for sponsorship on a case-by-case basis, and Please ensure you can meet the right-to-work and location requirements or would qualify for sponsorship where applicable. #ICF is a general advisory and technology services provider, but we're not your typical consultants. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted.

📌 Senior Business Operations Executive (Madrid)
🏢 ICF Next
📍 Madrid