Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in Madrid for our hybrid working model. 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) ~4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes General 2000 customers ~ A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB ~ A mind for technology - we 'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts ~ including deciding whento include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc ~ An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment ~ A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem ~ MongoDB DBA track, hyperscaler certifications) ~ Prior exposure to database, cloud, and infrastructure technology is a plus ~ Fluency in both Spanish and English languages On a given day in this role you will: ~ Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth ~ Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption.

Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments ~ Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions ~ Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services,



and Leadership on how MongoDB can build a stronger product and go to market organization ~ De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same ~ Work on strategic internal projects to help build the Customer Success program; Document all customer interactions in internal systems, including Gainsight and Salesforce.Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success ~ Forecast expected churn and growth to your senior leadership team ~ Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team ~ Fluent level of Spanis and English About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB 's unified data platform, themost widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI.

Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we 're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, ( guiding how and why we make decisions, show up for each other, and win.

It 's what makes us MongoDB. From employee affinity groups, to fertility assistance and a generous parental leave policy (, we value our employees ' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it 's like to work at MongoDB (, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. MongoDB is an equal opportunities employer. _Full time -Sprinklr is the definitive,



AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.

Sprinklr 's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. As a Customer Success Manager you will be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr 's most strategic customers across the Marketing, Social, and Advertising product suite.

Social

Publishing, Listening, Paid Ads, Marketing Analytics. ~ Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases. ~Own the end-to-end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion. ~ Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management. ~Coordinate cross-functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion. ~ Deliver stakeholder-specific enablement-executive workshops, advanced user trainings, feature adoption campaigns-designed to improve usability and internal platform advocacy. ~ Identify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support. ~ Cultivate internal champions and promise a culture of self-service to strengthen long-term platform adoption ~Advise customers on how to align their future marketing strategy with Sprinklr 's roadmap capabilities and beta features (data management and intelligence, CRM platform and tools, business analytics and reporting, etc.) ~Growth & Commercial Support ~ Ads module, Listening, new brand/geography activation, etc. ~ Bachelor 's degree in Marketing, Communications, Computer Science, or related field. ~6+ years in MarTech, AdTech, or digital media consulting, working with enterprise-grade solutions and cross-functional marketing teams. ~ Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations. ~ Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics. ~ Executive-level presentation and stakeholder management skills; Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions. ~ Fluency in French, Spanish and English Essential What Sets You Apart**...

📌 Senior Customer Success Manager / Customer Success Manager (Madrid)
🏢 osapiens
📍 Madrid