We're looking for a motivated and driven Regional Operations Manager (m/f/d) based in Madrid who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. Manage all operational topics related to bus partners, including onboarding, training, and maintaining high standards in safety, quality, and punctuality. Train, support, and develop drivers of bus partners, conducting regular inspections of buses to meet quality standards.

Monitor and analyze KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality. Ensure compliance with Flixbus procedures and protocols. Line Planning, Business Development) and external stakeholders (e.Conduct regular field inspections and support bus partners' drivers and supervisors to uphold brand image and customer service excellence.

Lead and support cross-functional operational projects focused on enhancing the passenger and driver experience, contributing to continuous improvement across the network.



Take part in cross-functional operational projects. A minimum of 6 years of experience in Operations or a dynamic daily environment (handling daily incoming requests with long-term projects to develop).

Spanish (native/proficient speaker level) is must, highly fluent in English. Language skills will be tested. Ability to adequately deal with different stakeholders (bus drivers, operations supervisors) with high social and negotiation skills.

Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.

Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. To view more local benefits specific to each office location, please check out this link: At Flix, you'll find teams that rally together to overcome challenges and spark creativity.

📌 Senior Office Operations Specialist (Madrid)
🏢 felix
📍 Madrid