Gelato has created the world's largest global network for on-demand production of custom products, from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. At Gelato, we don't own production facilities, we build the software that connects them.

With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. With GelatoConnect, our SaaS platform, we're driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system.

As Senior Operations

Manager, you will own the performance and development of Gelato's production partner network across Europe. This is a data-driven role for someone who likes to understand how complex systems work, identify where performance can improve, and build scalable solutions through data, automation, and technology. You will work across partner selection, onboarding, performance, capacity, quality, speed, and selection, using GelatoConnect as the backbone for how the network operates and scales.

You will work closely with Product, Engineering, Commercial, Procurement, and Supply Chain teams to turn operational insight into better systems, tools, and decisions. Use production, quality, availability, and delivery data to identify performance gaps, patterns, root causes, and opportunities across the network Build dashboards, workflows, frameworks, and operating mechanisms that make network performance visible, actionable,



and scalable Identify manual or repetitive processes and improve, automate, or eliminate them using modern automation and AI tools Use data to determine where Gelato needs additional capacity, capabilities, speed, or product selection, and help identify the right production partners Own ongoing partner performance across availability, speed, quality, and selection, focusing on scalable improvements rather than repeated manual intervention Assess the supplier ecosystem and support decisions around procurement, material cost, availability, and inventory efficiency Partner with Product and Engineering to identify where tooling, integrations, automation, or product changes can remove operational friction Translate network insight into clear recommendations and decisions across cost, service, quality, and growth. You are comfortable working directly with data, dashboards, and operational metrics, and can translate analysis into clear business decisions Automation-minded: You actively look for ways to reduce manual work and improve speed, accuracy, and scalability through AI and automation You understand trade-offs across cost, quality, speed, availability, customer experience,



and growth You take responsibility for outcomes end to end and move quickly from analysis to action You can work directly with production partners and suppliers, challenge constructively, and influence without direct authority You learn new tools, technologies, industries, and business models quickly You have 5+ years of experience in operations, strategy, business operations, consulting, marketplace operations, supply chain, technology-enabled operations, or another complex operating environment.

Experience in supply chain, manufacturing, logistics, marketplaces, retail, or ecommerce is useful, but not essential. What matters most is your ability to use data, technology, automation, and structured problem solving to improve complex systems. This role is based in Madrid, with a minimum of 3 days a week in the office.

We expect around 25% travel, primarily domestic but potentially across Europe, to spend time with partners and the network. We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. At Gelato, we pride ourselves on our general presence with 11 offices worldwide, fostering a dynamic and diverse work environment.

Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth. Lastly, we ask that you please upload your CV in English , regardless of which country you are applying from.

📌 Senior Operations Manager, Partner Network & Automation (Madrid)
🏢 Gelato
📍 Madrid