In this role you own the platforms powering the service organization, including Salesforce-based case management and the automation layer that reduces routine work. You will scale agent tooling and operational processes across markets, enabling efficient, compliant service at scale. You'll work cross-functionally to re-engineer workflows, translate data into strategy, and partner with leadership to steer program outcomes.

This is a hands-on, impact-focused position in an innovative fintech with a mission to deliver seamless digital banking experiences. ~ work from home budget ~ fitness & wellness discounts ~ language apps ~ public transportation discounts ~ Re-engineer service processes end-to-end to map workflows across channels and back office and embed redesigned processes into the platform. ~ Drive optimization of Salesforce as the core case-management backbone to elevate agent capabilities. ~ Scale workflow automation and tooling to remove high-volume, low-complexity work with measurable efficiency gains. ~ Own operational readiness for product and market launches across processes, tooling, compliance, and agent enablement. ~ Translate data into product strategy by analyzing driver data, handling times, failure demand,



and agent feedback to identify high-impact roadmapped problems. ~ Influence senior stakeholders by communicating progress, trade-offs, and strategic outcomes to EXCO/SteerCo ~5+ years of product management experience with platforms and tooling used by agents/operations teams ~ Proven track record delivering workflow automation and process improvement with quantified savings ~ Experience with contact-centre tech (routing, case management) ; familiarity with AWS Connect and cloud CC design a strong plus ~ Experience applying AI in a service context for agent-assist, knowledge surfacing, or automated journeys (e.G., AWS Bedrock) a strong plus ~ Experience in banking/fintech or other regulated environment with coordinating compliance and legal sign-off ~ Strong quantitative/analytical skills; capable of building data views (Power BI, SQL) ~ Process-improvement mindset and structured methods (Six Sigma or equivalent) ~ Exceptional communication skills with experience presenting to EXCO/SteerCo ~ High integrity and end-to-end ownership focus ~ strong communication ~ analytical mindset ~ cross-functional collaboration ~ AWS Connect ~ AWS Bedrock (or similar AI in service)

📌 Senior Product Manager - Operations Automation & Enablement (Oae) (Cataluña)
🏢 N26
📍 Cataluña